1. Who We Are
This website is owned and operated by XINGHUI / Xinghui Prints, a factory-direct supplier of custom apparel branding products, including DTF transfers, UV DTF PermaStickers, HTV transfers, silicone transfers, TPU transfers, and embroidered patches.
Our website address is https://xinghuiprints.com. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit artwork, request a quote, or contact our team.
2. Information We Collect
When you request a quote, upload artwork, contact us, or place a custom order, we may collect the information you provide, including:
- your name, company name, email address, phone number, or WhatsApp number;
- product type, size, quantity, application details, and custom requirements;
- artwork files, logo files, design references, or production notes;
- shipping address, billing details, and order-related information when applicable;
- website usage data such as pages visited, device type, browser type, traffic source, and approximate location.
3. How We Use Your Information
We use your information to review artwork, provide quotes, confirm production details, process orders, arrange shipping, answer questions, and provide customer service.
We may also use website activity data to improve our product pages, understand customer interests, measure marketing performance, and improve the browsing experience.
4. Artwork and Uploaded Files
Artwork, logos, images, or design files submitted to us are used only for quote review, sample preparation, production communication, order processing, and quality confirmation.
We do not sell your artwork or use it for unrelated purposes. You are responsible for ensuring that submitted artwork is legally owned by you or authorized for your use.
5. Cookies and Website Analytics
We may use cookies and similar technologies to help the website work properly, remember user preferences, analyze traffic, improve performance, and support advertising or remarketing activities.
Cookies may be used by Shopify, analytics tools, advertising platforms, and other third-party services connected to our website. You can manage or disable cookies through your browser settings or our cookie consent settings when available.
6. Third-Party Services
Our website may use third-party services such as Shopify, payment providers, shipping companies, analytics tools, advertising platforms, email services, and customer communication tools.
These services may collect or process data according to their own privacy policies. We only share information when necessary for website operation, payment, shipping, analytics, advertising, or customer support.
7. Data Retention
We retain inquiry, quote, artwork, order, and communication information for as long as needed to provide service, support repeat production, handle after-sales issues, comply with legal obligations, and maintain business records.
If you request deletion of your information, we will review and process the request where applicable, unless certain data must be retained for legal, tax, security, order, or business record purposes.
8. Your Rights and Data Security
Depending on your location, you may have the right to request access to your personal information, correction of inaccurate data, deletion of certain information, restriction of processing, or withdrawal of consent.
We take reasonable steps to protect customer information, artwork files, and order details from unauthorized access, misuse, loss, or disclosure. However, no website, online transmission, or digital storage method can be guaranteed to be completely secure.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website means you accept the updated policy.